Delivery & Returns
While we take great effort in supplying your products as quickly as possible, please allow up to 14 days for delivery. Some items and special orders may take longer, please check delivery details for each product.
Delivery charges are clearly indicated in your shopping cart and on your invoice. Enjoy free delivery to the UK on orders above £75 and worldwide on orders above £300.
Orders shipped outside the European Community Area (EEC) are not subject to 20% UKVAT, although any customs charge applied by the country of destination is the customer's responsibility. If an order is paid for outside but shipped within the EEC, it will be subject to UKVAT.
RETURNS & EXCHANGES
If you wish to cancel your order you can notify us by email before we have dispatched the goods or if goods have already been dispatched, you can return them to us within 14 days of receipt. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a refund of the GBP amount paid or an exchange credit as preferred minus any delivery charge applied to the order. The rights to cancel the order or return the goods to us will not apply in the event the product has been used or to any bespoke or made-to-order products. Please refer to the Return details for each product.
The provisions of this clause do not affect your statutory rights.