Due to the current situation, we wanted to let you know of some changes to our normal processing and delivery times. As a shop totally dedicated to Made in Italy design, we deal with companies in Italy on a daily basis and the current situation has obviously had an impact on our operations. However, restrictions have started to be lifted in Italy and companies have been allowed to resume operations, albeit on a limited scale and in accordance with the latest health and safety regulations.
This means that we are now able to process orders more quickly, even though the situation has inevitably increased the lead times for deliveries. Orders for items in stock will be processed within 72 hours, while for items not in stock we will aim to deliver within 2 weeks. Orders for bespoke products can finally be processed. Now more than ever, our partner brands are keen to fulfil their orders as quickly as they can, as a sign of gratitude towards the many customers around the world who continued to show their support during what has been and still is a terribly challenging time for Italy.
We always took pride in providing great and personal customer service and we are continuing to do so even in these challenging circumstances. As an online retailer, we can provide our services from home and we use trusted delivery companies that can guarantee the utmost safety and care in delivering your orders.
If you are self-isolating, you can add a note during check out and let us know if you prefer your order to be left in a safe place.
If you are unable to return an item because of self-isolation, please email us to let us know. You will be able to delay the return of your order, as long as it is unused and in its original packaging. For our full Return Policy, please click here.
If you have any other questions, please feel free to contact us. As always, we will be more than happy to help you in whatever you may need.
The Luxx Design Team